Refund policy
🔄 LaserGlow Return Policy
Due to the hygienic nature of our products, we have strict return guidelines in place to protect our customers and uphold quality standards:
⚠️ Teeth Whitening Gels
All gels are final sale unless returned sealed, unopened, and unused.
- Opened or tampered gels cannot be returned due to sanitary and safety regulations.
- Any attempt to reseal or repackage a used product will void the return.
- Opened products will be refused and returned to the sender.
📘 Teeth Whitening Course
Once the PDF file is emailed, the course is non-refundable.
- Due to copyright protection and the digital delivery of content, no exceptions will be made.
💡 Machines & Tools
All equipment (e.g., LED lights, water flossers) must be returned unused and unaltered in the original packaging.
- Physically damaged or modified items will not be accepted.
- Damage due to shipping must be reported within 48 hours.
📦 Return Conditions
- All returns must be authorized. Email us at support@laserglowspa.com within 7 days of receiving your order.
- Unauthorized returns or any item showing signs of use, damage, or tampering will be returned to sender at your expense.
- Return shipping is the customer's responsibility unless the return is due to our error.
❓ Return Policy FAQs
Q: Can I return a whitening gel if I only used it once?
A: No. For safety and hygiene reasons, all gels must be 100% sealed and unused to qualify for a return.
Q: I tried to reseal the gel – can I still return it?
A: No. Any attempt to reseal or tamper with packaging voids eligibility and the item will be sent back.
Q: Why can’t the whitening course be refunded?
A: Once delivered, the PDF contains copyrighted intellectual property. We cannot revoke access to digital material.
Q: My whitening light arrived damaged. What do I do?
A: Contact us at support@laserglowspa.com with photos within 48 hours of delivery so we can file a shipping claim or send a replacement.
Q: I changed my mind. Can I return my order?
A: If your item is unopened, unused, and eligible, you may request a return within 7 days. Otherwise, all sales are final.