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Refund policy

🔄 LaserGlow Return Policy

Due to the hygienic nature of our products, we have strict return guidelines in place to protect our customers and uphold quality standards:

⚠️ Teeth Whitening Gels

All gels are final sale unless returned sealed, unopened, and unused.

  • Opened or tampered gels cannot be returned due to sanitary and safety regulations.
  • Any attempt to reseal or repackage a used product will void the return.
  • Opened products will be refused and returned to the sender.

📘 Teeth Whitening Course

Once the PDF file is emailed, the course is non-refundable.

  • Due to copyright protection and the digital delivery of content, no exceptions will be made.

💡 Machines & Tools

All equipment (e.g., LED lights, water flossers) must be returned unused and unaltered in the original packaging.

  • Physically damaged or modified items will not be accepted.
  • Damage due to shipping must be reported within 48 hours.

📦 Return Conditions

  • All returns must be authorized. Email us at support@laserglowspa.com within 7 days of receiving your order.
  • Unauthorized returns or any item showing signs of use, damage, or tampering will be returned to sender at your expense.
  • Return shipping is the customer's responsibility unless the return is due to our error.

❓ Return Policy FAQs

Q: Can I return a whitening gel if I only used it once?
A: No. For safety and hygiene reasons, all gels must be 100% sealed and unused to qualify for a return.

Q: I tried to reseal the gel – can I still return it?
A: No. Any attempt to reseal or tamper with packaging voids eligibility and the item will be sent back.

Q: Why can’t the whitening course be refunded?
A: Once delivered, the PDF contains copyrighted intellectual property. We cannot revoke access to digital material.

Q: My whitening light arrived damaged. What do I do?
A: Contact us at support@laserglowspa.com with photos within 48 hours of delivery so we can file a shipping claim or send a replacement.

Q: I changed my mind. Can I return my order?
A: If your item is unopened, unused, and eligible, you may request a return within 7 days. Otherwise, all sales are final.

LaserGlow Teeth Whitening Course – Return Policy

All sales are final once the course PDF has been emailed to the purchaser. Because the file contains proprietary training content that cannot be revoked, no returns, refunds, or exchanges will be accepted after digital delivery. Cancellations requested before the PDF is sent are eligible for a full refund. By completing your purchase, you acknowledge and agree to this policy.