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Contact LaserGlow

Contact LaserGlow · Help center How can we help you today?

Most answers are one click away. Pick a topic or search below, and if you still need us, our team replies by email.

Customer support: Monday to Friday, 9am to 6pm ET

My order

Order help, answered fast

Where is my order?

Orders typically arrive in 3 to 4 business days. When your order ships, we email a tracking link to the address used at checkout. Check your spam or promotions folder if you don't see it.

You can also see order status anytime in your account.

Tracking says delivered, but I don't have it

Carriers sometimes mark packages delivered a day early. Please wait 24 to 48 hours, then check with neighbors, your building's mailroom and any side doors or parcel lockers.

Still missing? Send us your order number using the form below and we'll open a trace with the carrier.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We'll do our best to make changes before your order is packed. Once an order has shipped, it can't be edited.

What is your return and refund policy?

We offer refunds within 30 days on eligible items. Full eligibility details are in our refund policy. To start a return, send your order number using the form below.

An item arrived damaged or is missing

Sorry about that. Send your order number and a photo of the item and packaging using the form below, and we'll make it right.

How much is shipping?

Shipping is free on orders of $50 or more and $4.99 on orders under $50.

Still need help with an order? Send us your order details and we'll reply by email.

In-office whitening

Book, prepare and know what to expect

How do I book an appointment?

Clifton books online. Edgewater, Paterson and Miami are booked through each location's page or by phone at 862-400-7279. Every location's booking link is below.

How long does a treatment take and what does it cost?

Our Platinum 1-Hour Whitening takes about 50 minutes. Pricing varies by location and treatment, so check the location page for current prices before you visit.

Will whitening work on my stains?

Surface stains from coffee, tea, wine and tobacco usually respond well. Internal stains, such as those from certain antibiotics, respond more slowly and may not fully lighten. We check your starting shade before treatment and give you a realistic plan.

I have sensitive teeth. Can I still whiten?

Often, yes. Let us know when you book. Some sensitivity during or after whitening is common and usually temporary, and we can adjust your treatment and recommend aftercare.

Does whitening work on crowns, veneers or bonding?

No. Restorations don't change color with whitening gel. Ask us about VeneerCare and veneer-safe options when you book.

Can I reschedule or cancel?

Yes. Please give us as much notice as possible by calling 862-400-7279 or replying to your booking confirmation.

Have a question before you book? Ask our team.

Professional gels

Gel and supply questions

Who can buy professional whitening gels?

Our hydrogen peroxide gels are for professional use only, designed for trained providers following professional protocols. Check your state's rules for who may offer whitening services.

Which strength should I choose?
  • 16%: lower sensitivity, beginner-friendly
  • 25%: our most popular, balanced option
  • 35%: dentist-grade strength
  • 36% and 44% dual-barrel: auto-mix, maximum strength

Compare all gel strengths

Do I need a gingival barrier?

Yes. A gingival barrier is required with every hydrogen peroxide gel strength. Shop gingival barrier

How should I store gels?

Follow the storage directions on your product label. Keep gels cool, out of direct sunlight and tightly capped.

Do you offer wholesale, bulk or private label?

Yes. Choose "Pro gels" in the form below, tell us your business and estimated volume, and our team will follow up with options.

Need help choosing a setup? Talk to our pro team.

Tooth gems

Tooth gem supply questions

Which adhesive should I use?

Our tooth gem glue kit includes a professional etch and bond system with light-cure flowable composite, cured with a dental curing light.

How long do tooth gems last?

Retention depends on enamel prep, bonding technique and how clients care for them. Proper etching, a dry field and full curing make the biggest difference. Our free how-to guide covers each step.

Do I need a license to apply tooth gems?

Rules vary by state. Confirm your local scope-of-practice requirements before offering the service.

What comes in a starter kit?

Our professional tooth gem kits include application tools, a curing light, removal tool, practice supplies and crystal tooth gems.

Can't find the gem or size you need? Ask us.

Training & courses

LaserGlow Academy questions

How do I access my course?

Course access details are emailed to the address used at checkout. Log in to your account with that same email to open your courses.

Can't find the email? Check spam, then send us your order number using the form below.

Are courses self-paced?

Yes. Our online courses are self-paced, so you can start any time and learn on your schedule.

Do I get a certificate?

Yes. You receive a LaserGlow certificate of completion when you finish. It does not replace any license your state requires, so check your local regulations before offering services.

Which course is right for me?

Course question not answered here? Message the Academy.

Something else

Other questions

I'm interested in a partnership or collaboration

We'd love to hear from you. Use the form below with "Something else" selected and include your business name and website.

Which products are safe with veneers or crowns?

Whitening products don't change the color of restorations. For veneer, crown or bonding clients we recommend our LED whitening kit, cordless water flosser and a soft-bristle sonic toothbrush.

Where can I learn more about whitening?

Our free resource library has 100+ guides on stains, sensitivity, gel strengths and aftercare.

Didn't find your answer? Send us a message.

Contact us

Still need us? We're here.

Choose the right channel and you'll get an answer faster.

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Send us a message

What's your question about?

Help us find your order. Fill in at least one of these.

In-office whitening details

Tell us about your business

Tooth gem details

Course details

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Teeth whitening is all we do.

Book an in-office treatment or shop the professional supplies we use in our own chairs.