Shipping policy
LaserGlow currently ships within the United States. Shipping methods, prices, and estimated delivery dates are displayed at checkout based on your order and delivery address.
If the checkout estimate differs from this general summary, the information shown at checkout applies.
UNITED STATES SHIPPING
Orders under $50: Standard shipping is $4.99.
Orders $50 or more: Free standard shipping is available.
Standard delivery: Approximately 3–4 business days unless a different estimate is displayed at checkout.
Expedited shipping: Available carrier services and rates are shown at checkout when available.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, service disruptions, peak shipping periods, and other circumstances outside LaserGlow's reasonable control may affect delivery.
ORDER PROCESSING & TRACKING
When tracking is available, your tracking number is sent to the email address used to place the order after your shipment has been processed.
Carrier tracking scans and delivery updates may take time to appear after a shipping label is created.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
LaserGlow is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information submitted during checkout.
If you notice an address error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment or shipped.
PROFESSIONAL-USE PRODUCTS
Certain LaserGlow products are labeled for professional use and may be subject to purchasing, possession, or usage restrictions depending on applicable laws or professional requirements.
Purchasers are responsible for reviewing product labels, directions, professional-use requirements, and applicable laws before purchasing or using these products.
DELIVERY DELAYS
Delivery dates shown at checkout or provided by a carrier are estimates.
LaserGlow is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, weather, incorrect addresses, or peak shipping periods.
LOST OR MISSING PACKAGES
If tracking shows a package as delivered but you cannot locate it, first check your mailbox, front door, porch, building entrance, and with anyone at the delivery address who may have accepted or moved the package.
If the package still cannot be located, contact the local shipping carrier with the tracking number so they can review the delivery scan and investigate where the package was left.
If the carrier cannot locate the shipment, contact LaserGlow and we can review the situation and, when appropriate, assist with a carrier investigation or claim.
DAMAGED SHIPMENTS
If your order arrives damaged, contact support@laserglowspa.com within 48 hours of delivery and include your order number and clear photographs of the product and packaging.
U.S. SHIPPING ONLY
LaserGlow currently ships orders within the United States only.
International shipping is not available at this time.
CONTACT US
Questions about a shipment should be sent to support@laserglowspa.com with your order number.
For a quick shipping overview, visit our Shipping Information page.
LaserGlow is operated by Laserglow.spa, LLC.
